Custom Event Setup

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    Refund policy

     Refund

    • We do not provide any refund for any orders.

    Return

    • we are committed to providing quality products to our customers. if for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 3 days of the delivery date.
    • kindly contact us for confirmation of return & exchange products via email at puremae.co@gmail.com
    • all new and unopened normal priced products may be exchanged after contacting our customer services for approval
    • all products may be exchanged once.
    • products sold are non-refundable, but we are happy to exchange them with another product of the same or greater value.
    • all original shipping and/or handling charges are non-refundable. products are to be returned to their original brand new condition via the sender's preferred delivery mode. we recommend that you use a liable courier service with parcel tracking services to prevent and misplaced or damages.
    • time-frame for return products is approximately one week to three weeks. you will be contacted once the process is completed.
    • in the rare circumstance that your product is missing from your order, please report to customer service (puremae.co@gmail.com) on the day o delivery and we will be happy to assists.
    • PureMAE reserves the right of final decision if the product returned is in an unsatisfactory condition, or the above terms are not met.